Shipping policy
Digital Products
Digital products (such as printables, templates, and downloadable files) are delivered instantly after purchase.
- No physical item will be shipped
- You will receive a download link immediately after checkout
- If you do not receive your files, please contact us for assistance
Physical Products (Print-on-Demand)
All physical products are made to order and fulfilled through a print-on-demand production partner. This means each item is created specifically for you after your order is placed.
Processing Time
- Orders are typically processed within 2–7 business days
- Processing time may vary during holidays or high-volume periods
Shipping Time
Once your order has been fulfilled and shipped, estimated delivery times are:
- United States: 3–7 business days
- International: 7–20 business days (may vary by location)
Delivery times are estimates and not guaranteed, as they depend on the shipping carrier and destination.
Shipping Rates
Shipping costs are calculated at checkout and vary based on:
- Product type
- Destination
- Shipping method selected (if applicable)
Occasionally, free shipping promotions may be offered and will be clearly stated at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for:
- Orders shipped to incorrectly entered addresses
- Orders lost due to missing or incomplete address information
If you notice an error, contact us immediately so we can attempt to update your order before it enters production.
Lost, Stolen, or Delayed Packages
We are not responsible for packages that are lost, stolen, or delayed after they have been shipped.
If your package appears to be lost in transit, please contact us and we will work with the carrier to help resolve the issue.
Customs & International Fees
International orders may be subject to customs duties, taxes, or import fees. These charges are determined by your country and are the responsibility of the buyer.
Questions
If you have any questions about your order or shipping, please contact us at allison@thetinyherd.com and we’ll be happy to help.