Refund policy
Digital Products (Instant Downloads)
All digital products are final sale.
Because digital items are delivered instantly and cannot be returned, we do not accept returns, refunds, or exchanges on any digital downloads, printables, templates, or files.
If you experience a technical issue or are unable to access your file, please contact us and we will make sure you receive a working copy.
Physical Products (Print-on-Demand via Printify)
All physical products are made-to-order and fulfilled through our print-on-demand partner, Printify.
Because each item is custom produced specifically for your order, we do not accept returns or exchanges for:
- Incorrect size or color ordered
- Buyer’s remorse or change of mind
- Shipping delays once the order has been fulfilled
This aligns with Printify’s fulfillment policy for print-on-demand products.
Damaged, Defective, or Incorrect Items
We only offer replacements or refunds for items that arrive damaged, defective, or with a manufacturing error.
If there is an issue with your order, please contact us within 30 days of delivery and include clear photos of the problem.
Once verified, we will issue:
- A free replacement, or
- A refund or reprint, depending on the situation
You can always contact us for any return question at allison@thetinyherd.com.